Software Maintenance Support Services

40 years of in-house expertise: No third-party providers & no offloading. 

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When businesses adopt new software to enhance records management and streamline processes, we know they often need support to help them adapt and utilise key features as efficiently as possible. That's why if you choose our software, we're here to help every step of the way.

Our Ticketing system means we process and manage customer issues from beginning to end whenever you need us.

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What We Offer?

Our response and resolution times are excellent 
Our response and resolution times are excellent
We offer first, second and third-line support
We offer first, second and third-line support
We help clients resolve issues even if they are not related to our application.
We help clients resolve issues even if they are not related to our application.

Our software support services include (but are not limited to)

Bug fixes
Bug fixes
Additional PDA (Portable Data Assistant) support for Mailtrack and FileTrack
Additional PDA (Portable Data Assistant) support for Mailtrack and FileTrack
Troubleshooting issues 
Troubleshooting issues
Application and hardware support
Application and hardware support
Remediating data issues
Remediating data issues

Why we're different?

We're not the middleman and don't need to rely on third parties. Our software is entirely built, supported, and owned by Intandem Solutions Limited. This means there are no delays while waiting for different vendors to change or fix elements. All changes are dealt with by the product team, which has comprehensive knowledge and understanding of all of our offerings.

Any required adjustments, enhancements, or developments can be completed quickly with your full involvement. Our knowledge and flexible response ensure that any issues faced are quickly understood and acted upon without delays, excuses, or limitations.

 Whether you have specific issues with the software - such as a PDA that hasn't synchronised data - or just need more general support, our team is on hand 8:30 am-5 pm Monday to Friday but also round the clock for urgent requests. If you need us, get in touch.  

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Guide to improving your business workflow & efficiency

  • Reduce errors: Minimise common mistakes by automating repetitive tasks and ensuring data accuracy.

  • Cut costs: Streamline operations and save time by eliminating manual data entry and reducing bottlenecks.

  • Improve efficiency: Boost productivity and focus on high-value tasks by automating routine processes.

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Trusted by teams across the UK

See what our clients say about working with us

We are delighted with the efforts of Intandem Solutions. They have delivered exactly what we asked for, the users are very happy and we have a demonstrable improvement in the quality and speed of management information relating to one of our critical services.
Williams Lea
In 2006 Intandem Archive was selected for physical document tracking and was integrated for a pilot in the London Property Group. The File Tracking solution was since rolled out across the UK during 2007 and 2008.
Addleshaw Goddard
With File Tracker our solicitors have gained the trust of legal assistants. They feel confident letting go of the files knowing they will be able to retrieve them again.
Hill Dickinson

Ready to improve how your team works?

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